Head of Human Resources

Operations · Auckland, Penrose
Department Operations
Employment Type Full-time permanent

Manage CAP’s employee strategies, developing effective tools and systems across the organisation while supporting managers to lead their teams well.


About our Role

Reporting to the People and Culture Director, the Head of Human Resources manages the delivery of CAP’s employee strategy and processes, including those for recruitment, performance, and development for our approximately 70 employed staff. Responsibilities include taking a key role in supporting and developing our team managers to lead well and navigate their way through employee related matters and concerns.


Working closely with the Head of Events and Engagement, the role supports the embedding of the organisation’s culture and values into our working rhythms and staff connection activities. The role also carries out CAP’s payroll function, with the support of an administrator. 


Areas of responsibility include:

  • Contributing to the people strategy of CAP
  • Managing the recruitment process, and employee life cycle
  • Creating, reviewing, and updating HR related policy and processes
  • Ensuring regular staff reviews take place and development opportunities are identified
  • Contributing to the remuneration strategy
  • Supporting staff and team managers to resolve employment concerns appropriately
  • Developing a kete of HR related resources for staff and managers
  • Working collaboratively with key staff on engagement and feedback initiatives
  • Carrying out the payroll function
  • Working collaboratively with key staff to instill CAP values and Kaupapa Māori principles into people, systems and processes

About you

You will be an HR professional, with a positive, solutions-focused attitude, who is able to make a significant contribution towards CAP’s people strategy. You will be competent in managing staff concerns and supporting managers to achieve effective and appropriate outcomes, while maintaining a calm, reassuring demeanour. You will have the knowledge and skills to mitigate risk for the organisation while contributing to a supportive employee environment. You will also have experience creating and updating people-related policy and procedure, aligning these to the organisation’s values and purpose. Preferably you will have an understanding of the complexities of working in the not-for-profit sector, being solutions based when resources are limited. It is imperative that you are able to reflect the values and culture of the organisation in all your mahi and workplace relationships. 

Requirements we’re looking for in our Head of Human Resources role (please refer to the Job Description for more detail):

  • Experience in generalist HR and employee relations
  • Skills in HR system and process improvement
  • Able to build successful relationships with a diverse range of people
  • Competence in managing concerns and issues in an appropriate and supportive manner
  • Excellence in effective communication – written and verbal
  • Knowledge, and preferably experience, in the payroll function
  • A passion and vision for individuals and whānau across Aotearoa to beset free from debt and poverty
  • Able to work within the foundational Christian philosophy of CAP
  • A desire to be part of the journey CAP is on, committing to being a partner of Te Tiriti o Waitangi
  • A tertiary level qualification in the area of human resources

About our Organisation

CAP is a not-for-profit organisation working across Aotearoa to bring hope and help to individuals and whānau who are trapped in debt and poverty.

Every month, CAP receives hundreds of phone calls from New Zealanders who are drowning in unmanageable debt. It consumes more than they have to give; families are forced to sacrifice living essentials to pay their creditors. Our free, professional Debt Help service enables clients to repay their debt using their own income, and work towards a better future. As with all of CAP’s services, Debt Help is delivered in partnership with local churches, allowing clients to receive holistic care as they journey towards the ‘debt free’ finish line.

Some of the benefits of working at CAP

  • Work-life balance with a 37.5 hour week and hybrid working options
  • Generous annual leave provisions - annual entitlement five weeks for first year and then can build towards six weeks
  • Increased employer Kiwisaver contributions after your first year
  • Free annual eye check and flu vaccination
  • Modern offices with onsite parking
  • Contributing to changing people’s lives because of the work you do – the biggest and best benefit of them all!


Important Application Details

If you believe this role is a good fit for you, and you are keen to join our team, then we look forward to including you in our confidential candidate process. 


You can download a more detailed Job Description here.

Simply click ‘Apply for This Job’ to apply.

Please note: You are required to disclose any convictions or pending charges in your application, and a Police Check will be requested if you are appointed to the role. Please refer to CAP's Police Check Policy for more details.

Thank You

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  • Location
    Auckland, Penrose
  • Department
  • Employment Type
    Full-time permanent